Collections Outsourcing
At present we face an increase in delinquency, with customers stretching regular payment timeframes.
BB offers an outsourcing service for collection of overdue bills that goes from a follow-up call to delivery of commercial and certified letters and telegrams.
Once a month, BB issues a Management Report that provides clients with information on progress of collections.
Service Level Agreements are established jointly by clients and BB.
- Do you know if aging exceeds the value accepted by your company?
- Have you identified frequently delinquent customers?
- Do you know who is the payment responsible?
Assets Recovery Outsourcing (equipments for example)
Fast technological changes, inclusion and fall of services and many different business models do that a large number of equipment keeps in possession of customers.
BB offers to conduct a survey of inventories, additions, deletions, status of equipment on loan to third parties which, despite being in possession of customers, comprise your company assets.
We offer recovery of equipment anywhere in Latin America.
Examples::
- Do you know how many equipment that are part of your assets are in possession of your customers?
- Do you know the actual market value of all this equipment?
- Do you know the status of each of them?
- Do you know under which conditions these assets have been delivered to your customers?
Credit Files | Information Bureau
- Do you know your current and potential clients?
- Does a client meet corporate parameters?
- Does a client operate in tax havens?
- Are you in compliance with the Sarbanes Oxley Act?
- Do you know the executives and/or the shareholders? - Is the company part of an economic group?
BB offers Scoring of each of your clients plus a credit standing analysis.
We ensure confidentiality and flexibility to tailor reports to your specific needs.
Information is made available ON LINE and accessed from your server using a unique user name and password.
With these reports you would comply with good practices and standards and collaborate in compliance with the Sarbanes Oxley Act and the fight against terrorism.
The Guardian / Mistery Shoppers
- Do you need to verify management irregularities?
- Do you have doubts regarding certain information?
- Do you wish to obtain proof of facts you are not certain of?
With “The Guardian” service of BB, your company can control with all the processes manuals and with the quality service offer to customers.
The objetive of this services is to provide an exhaustive analysis of the service at the moment it’s provided it; in order to give feedback of how the services in being delivered to customers.
Examples:
- How many people are entering to an event?
- How services are being deliver by the view of our customers?
- I’ve done everything to minimize my risks of exhibition?
- How products are exposed in point of sales?
- Early falsificated and delivered products detection.
Physical Audits & Notarized Certificates
Physical Audits
BB offers the possibility of providing a full report that includes physical material, credit analysis, regional information, number of subscribers, IN SITU analysis; financial information.
Notaries Network
Years’ of experience doing outsourcing works in different cities in Latin America, make possible to develop a Notaries Network with more than 1.000 notaries. Actually we work with them in order to certify different irregularities detected in favor of our customers.
Our services also include drafting of notarized certificates.
This can be a one-time-only service or we can monitor a client/point of sale/etc. over several months.
Installation Quality Audits
BB offers to measure quality of installation of new equipment.
This service is focus on that companies that delegate their installations services in third companies; in customers locations.
Measurement is to be conducted under a BPO (Business Process Outsourcing) system in order to ensure a greater degree of neutrality and objectivity at the time of analyzing results.
On the basis of details provided by the company, we contact the client and make an appointment for an auditor to make an inspection and audit.
BB will issue a monthly report on critical points regarding installations and will also provide a description of each inspection conducted (including pictures).
- Are you aware of the status of installations in households and point of sale?
- Do you have customer satisfaction data?
- Do you know which materials are being used in installations?
- Do you need to know how your suppliers work?
GPS Audit
BB develop an Auditors Network in different cities in Latin America; all equipped with GPS, Pocket PC/PDA, digital cameras, film cameras and mobile phones; in order to do different geographic audits in all the continent.
Audits conducted via GPS represent a new system that affords clients greater control over their services / signal providers and customers.
This system permits accurate identification of the map corresponding to each audited area (latitude, longitude and time of the audit), scope of the service and audits number done.
BB offers the possibility of doing simultaneous audits in different cities; and having all the information ON LINE.
